Principles of Customer Service Level 2
Start Date: 15th February 2023
More about the course
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
- GCSEs at Grade A*-D (Grade 3-9)
- Equivalent at pass level
What will I achieve?
If you successfully complete this course, you will receive a Level 2 certificate in Principles of Customer Service Level 2
What will I learn?
Learn to deliver excellent customer service
Increase awareness of understanding and meeting customers’ needs
Giving a great customer experience
Learn from feedback and promote products and services
How am I assessed?
Learning will take place via an online platform, you will be able to learn at a time that suits you without the need to attend college.
At the start of your course, you will be allocated a tutor who will support you through your qualification and you will be provided with all learning and assessment materials which have been specifically developed to support you in meeting the qualification requirements.
Your tutor will also provide you with written feedback on the assessments you submit as well as ongoing support through a remote tutorial.
Where can I progress?
- Level 2 Certificate in Principles of Business Administration
Next steps in further study or university
Securing a promotion
Improving skills and knowledge needed to fulfil a lifelong ambition
Course fees will be discussed at the initial information and guidance on enquiry, most of our courses are funded dependant on individual circumstances.