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Principles of Customer Service Level 2

Start Date: 15th February 2023

Principles Of Customer Service Level 2
  • Length 12 Weeks
  • Study Online Learning
  • Location Online

Qualification Gained

Level 2 Certificate in Principles of Customer Service

Levels Explained

More about the course


Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

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