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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

£29,007

Median Salary

New workers start around £18,247. Normal pay is £29,007 per year. Highly experienced workers can earn up to £45,612.

Daily Tasks

Reports on commonly occurring queries to detect underlying problems.
Maintains a log of work in progress, calls received, actions taken and problems detected.
Researches possible solutions in user guides, technical manuals and other documents.
Refers more complex or intractable problems to appropriate IT professionals.
Facilitates user access to systems.
Installs and upgrades hardware, cables, operating systems and/or appropriate software.
Advises users on how to resolve hardware and software problems.
Provides technical support to IT users.

Skills employers are asking for

Reading Comprehension
Active Listening
Critical Thinking
Speaking

Writing
Learning Strategies
Active Learning

Monitoring
Mathematics
Science

Information Computing and Technology Level 2

This course helps students to stand out from the crowd with the skills they require to start and succeed in their IT based careers

Length: 1 Year
Study: Full Time
Start date: 2nd September 2024
Location: West Lancashire College

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Computing Level 3

Our Computing Level 3 course is ideal for those who are looking for training in up-to-date computer skills and want to study selected areas for today's computer industry.

Length: 2 Years
Study: Full Time
Start date: 2nd September 2024
Location: West Lancashire College

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