West Lancashire College

Understanding Retail Operations Certificate Level 2

Course Overview

If you work in retail, it's important that you're fully trained and equipped to meet customers' needs. Our level 2 certificate in Understanding Retail Operations covers everything from the selling process to retail law to handling customer complaints. It's a great way to make sure you have the skills you need to do your job. This fully online course lets you carry out training in your own time, whenever and wherever is most convenient for you.


Courses will start from 15th February on a flexible basis


Online Course

Course Content

Develop understanding of the different aspects of the retail industry

Learn about customer payments and the selling process

Understand how to provide good customer service

Learn how to deal with queries and complaints

Gain an understanding of basic retail law and the importance of correct stock control

Entry Requirements

A good level of English and Maths is required for example GCSEs at Grade A*-D (Grade 3-9) or equivalent at pass level

Learning & Assessment Methods

Learning will take place via an on-line platform, you will be able to learn at a time that suits you without the need to attend college.  At the start of your course you will be allocated a tutor who will support you through your qualification and you will be provided with all learning and assessment materials which have been specifically developed to support you in meeting the qualification requirements.  Your tutor will also provide you with written feedback on the assessments you submit as well as ongoing support through a remote tutorial.

Qualifications Gained

L2 Certificate in Understanding Retail Operations

Progression Opportunities

L2 Certificate in Principles of Team Leading

L2 Certificate in Principles of Customer Service

Career Opportunities

Next steps in further study or university

Securing a promotion

Career change

Improving skills and knowledge needed to fulfil a lifelong ambition


FREE* if on an income related benefit or low Income (household income of less than £20,817 or independant income of £12,400).

If you are 19 or over please call Learner Services on 01695 52300 or email enquiries@westlancs.ac.uk to confirm the fee for this course. Course costs may be subject to change.
If you need information on any financial support that may be available to you with fees or study costs on this course, please contact Learner Services (see contact details below) who can offer advice and assistance on accessing any financial support that may be available.
*subject to availability & eligibility
Due to changes in Government funding, from 1st August 2019 learners resident in some postcodes (Merseyside and Greater Manchester) may be unable to access funding from training providers and colleges in Lancashire and may have to pay all associated course and support costs.

To check if your postcode is part of the new devolved funding legislation, please contact Course Enquiries – enquiries@westlancs.ac.uk on 01695 52300 for further advice.

How To Apply

Contact Learner Services by email enquiries@westlancs.ac.uk to register your interest.

Please include your full name, date of birth, postcode, email address and contact number.

After 4 January 2021 Course enquiries open from 8.45am.

Call 01695 52300.